First day - broken

Have received my Funkyfone in white today., Bought through Amazon. Have made one phonecall on it. When I went to make another the nodule on the cradle is stuck down so I have no dial tone. Very disappointed. Lovely phone otherwise. Have requested refund via Amazon but would like a replacement that works if possible. Thanks.
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Hi Clare,
Sorry about that! That should not have happened. If you already have received a refund from Amazon, please simply order a new phone. You may of course also return the phone to our warehouse in Germany. If you wish to do so,please send a message with your Amazon order number to contact@opis-tech.com. We will provide you with a free return label then. As soon as you have dropped the item off at the next post office and we can track the item online, we will send out the replacement phone. Returning via Amazon might be the quicker option those days as Amazon will send the replacement directly from their warehouse.