Can't connect to a network UK -->SMARTY does not support 2G

  • karmadillo2004
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9 months 2 weeks ago #538 by karmadillo2004
Can't connect to a network UK was created by karmadillo2004
Hi, my new PushMeFon mobile arrived, charging OK, SIM inserted OK, but "network" light stays on and phone does not connect to a network. Same SIM connects to network fine when inserted in ordinary mobile phone and in same location. Why is phone not connecting, help?
Andrew UK

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9 months 2 weeks ago - 9 months 2 weeks ago #540 by admin
Replied by admin on topic Can't connect to a network UK
Hi Andrew, please check the following:
- SIM card LED should be off, meaning the SIM card is accepted and unlocked
- if the other phone connects to a network, please check what kind of network it is (2G, 3G, 4G)? The OPIS mobile is a 2G (GSM) mobile phone.
- please check the attached document listing typical setup issues

Last not least the phone could be defective indeed. If so, please contact our customer support at support@opis-tech.com.

Frank
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  • karmadillo2004
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9 months 2 weeks ago #541 by karmadillo2004
Replied by karmadillo2004 on topic Can't connect to a network UK
Thanks Frank
In normal mobile phone, SIM connects to a 4G network...it would seem to default to 2G if 4G and 3G not available, but doesn't have the facility to force it to try to connect to the 2G netwrok....so can't test SIM on 2G on my normal mobile.
I'm going to take Pushmefon for a road trip, see if it picks up 2G ... then if not, I'll investigate the SIM further
Andrew

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  • karmadillo2004
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9 months 1 week ago #542 by karmadillo2004
Replied by karmadillo2004 on topic Can't connect to a network UK
Hi Frank
Now resolved. Turned out PushMeFon wouldn't work with my SIM card, as my Network is Smarty, which doesn't support 2G. However, phone was for my Mum who's in a care home, her Network is Virgin which does support 2G, when I put her SIM card in all worked fine.
Thanks to you and Opis, create support service.
Andrew

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9 months 1 week ago #543 by admin
Replied by admin on topic Can't connect to a network UK
Hi Andrew, I am glad that everything works now as it should. It is also valuable information for other customers that SMARTY in the UK does not support 2G. So, thank you for letting us know!
Best, Frank

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