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TOPIC: 1921 c Not working

1921 c Not working 3 months 3 weeks ago #411

Phone not ringing properly, just short tinkle on answering can hear caller but caller cannot hear me.When l make out going calls phone works fine both ways.When bell set to off phone works great both ways but obviously cannot here bell ring ? I have bt-open reach internet router phone socket
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1921 c Not working 3 months 3 weeks ago #412

Hello Petra@2210,
we are sorry to hear about this problem. Based on your description, our technicians assume that the phone is defective (maybe a capacitor in the ringer circuit is not working as it should). Unfortunately, this means that the phone needs to be returned for detailed analysis and repair. Could you please contact us by email to support @ opis-tech . com telling us your order number, and we will send you the appropriate instructions.
Best regards,
Opis Technology Support Team
www.opis-tech.com
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