Hi Clare,
Sorry about that! That should not have happened. If you already have received a refund from Amazon, please simply order a new phone. You may of course also return the phone to our warehouse in Germany. If you wish to do so,please send a message with your Amazon order number to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will provide you with a free return label then. As soon as you have dropped the item off at the next post office and we can track the item online, we will send out the replacement phone. Returning via Amazon might be the quicker option those days as Amazon will send the replacement directly from their warehouse.