Hot charger plug and cant make out going calls

  • beapat
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7 years 9 months ago #178 by beapat
Can anyone give advice on this subject. I bought this phone 3 weeks ago for my son who was going to live in a nursing home. The phone worked great for the first 2 weeks but now he can't make any out going calls. Also when charging the plug becomes extremely hot. He can still receive incoming calls.

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  • admin
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7 years 9 months ago #179 by admin
Hello beapat,

it is a very odd problem that you are seeing, because making and receiving calls uses about the same energy and based on the plug getting hot, we would assume a power problem of some sorts.

In any case, something appears wrong with your phone and we would like to help you out with a replacement product and get the product with the defect back to us for thorough analysis.

Could you please tell us your purchase details (any of these will do: order number, invoice number, customer number, name and address) to contact@opis-tech.com? We will then send you a replacement with return postage included in the parcel for the defective telephone, so that you will have a working phone again as soon as possible.

Our apologies for the problem and the unpleasantness that this must cause.

Best regards,

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  • beapat
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7 years 9 months ago #180 by beapat
Thank you, I have sent details as requested

Yours Sincerely
B Patton

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  • admin
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7 years 9 months ago #181 by admin
You are welcome.

The new phone should be on its way tomorrow. Please see our email reply for details.

Best regards,

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  • beapat
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7 years 1 month ago #224 by beapat
Replied by beapat on topic cant make out going calls
Hi back in March I had a problem with the above phone having a hot charger and not being able to make outgoing calls. We are now unable to make outgoing calls again. Could you please advise me what to do.

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  • admin
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7 years 1 month ago #225 by admin
Hello bea pat,

since you have also written directly to our online support, please see our email reply for details.

Best regards,

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