My new phone is not ringing

Hi
I have just received my new 1921cablel model A.
It is not ringing with new calls, only an small ring just once and the phonecall picks up the call without picking up the microphone from the base.
What should I do?
Thanks in advance.

Two things could cause the phone to not ring or not properly ring:

A) The phone is hooked up to an Internet router and the ring signal provided by the router is not according to standard. Our phones work with most routers on the market but of course we could not test all of them.

If you are connecting several phones in parallel to one phone line they shall share the ringing voltage supplied by your phone system. Depending on the type of phone and the phone system at your location this power may or may not be sufficient to drive more than one phone. Modern phones usually require only a small amount of power in order for it to ring. The OPIS phone however may not be happy with whatever power is left by the other phone. If that is the case you will either need an amplifier for the ringer signal or operate each phone at a separate line (number).

In order to check if the phone is fully functional you may try the following:

a) Call your number with an external phone (e.g. cell phone). When you hear the call signal in your cell phone please pick up the Opis phone. Please check if the two are connected?

b) Maybe you can test the phone at a different location. If the phone rings there the problem is with the phone system at your place.

Hi
Thx for answerin.
I only have a phine.
The problem is that the phone rings only once and the call is picked Up automatically without touching the phone.
The call is working even if nowbody took the phone

... that is an interesting case indeed. I am wondering about the following:
1) What is the phone connected to (dsl router, landline wall jack)?
2) In case you pick up the receiver handle (with the phone not being called) is there a a free line signal audible as expected?
3) In case there is a free line signal audible, what happens if you push the receiver fork down (just like when you hang up). Is the free line signal still audible, or does it go silent (as expected).
4) If possible please test the phone at a different location (e.g. neighbour). Does the problem remain.
In particular the latter should help to understand if the problem is with the phone or the phone system at your location
Good luck

I answer
1- It is connected to wall jack at home. It is not directly to the ADSL, even if the phone line comes from and ADSL company.
2- Without phone call, there a normal signal audible in the line. Nothing extrange.
3- When I push the fork down, the signal stops as expected.
4- No way to test in other place. Sorry.

I would like to receive a substitution phone as I am quite sure that the problem is in the phone. In the same position I had other phone that was working fine.

Thanks.

Sir
Finally I did the test in the neighbourds house and it is working correctly.
Which is your recomendation?, I wouldn't like to send it back to Amazon, I like the phone.
Best regards.