Hi Fergal, no additional setup is required regarding the phone. Either the phone is defective (rotary dial) or the phone system at your location has a problem. When you dial a number the dial tone should be audible. Is that the case? Do you have another analog phone at hand in order to test it at the exact same outlet? It makes also sense to test the phone at a different location (e.g.neighbor). If the problem remains it is clearly with the phone. Good luck!
Thanks for your support and advice; replacement phone has arrived; looks wonderful and works great; as you summized must has been an issue with the dialer; no additional setup required on the phone, just plug and go
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