Opis 60s mobile – FAQ
How do I set it up?
Watch the setup video: 
When done, all lights under the phone are off. The charge light may stay on while charging.
The SIM light stays on. What can I check?
- Right version? The 2G version needs a 2G network, and many are closing. See Do I need 2G or 4G?
- Voice SIM? Data-only SIMs can't make calls.
- SIM size: phones from mid-2025 take a nano SIM. Older phones take a mini SIM (25 × 15 mm); use an adapter.
- Inserted right? Gold contacts toward the bottom of the phone, logo facing you, pushed all the way in.
- SIM working? Test it in another phone.
- PIN off (recommended): turn off the SIM PIN in another phone first; it's easier with a display.
- Lights: SIM light on = no SIM found. Flashing = SIM locked by PIN. See the manual.
- Charged? Charge fully before first use.
Calls stop after three rings.
Your network sends the call to voicemail. Turn voicemail off (provider app, website or hotline) to get every call.
Can I make the bell or the voice louder?
The bell is a real metal bell: its volume is fixed. On a hard table it sounds louder. Voice volume: see the manual. hEar models have an electronic bell you can set (see hEar FAQ). Still too quiet? Contact us with the serial number.
How long does the battery last? Can it stay on the charger?
Over a week on standby, over 5 hours of talk. Yes, leave it on the charger: it controls charging itself. Don't remove the battery; the phone needs it to transmit.
How do I call abroad without a + key?
Dial 00 instead of + (011 from the US).
Speed dial?
4G version. Save: lift the handset, dial *02#, a slot 1–9, #, the number, *. Call: dial * and the slot. Always wait for the dial tone before dialling a code.
Calls take a few seconds to start.
The phone waits after the last digit. Dial * at the end to call at once.
Can I use it instead of my landline?
Yes. Many providers offer a landline number on a mobile SIM, often with your old number. 4G version: store your area code with *01#, the code, *.
SMS?
There is no screen to read texts. The 4G version can forward incoming texts to another phone: *002#, the number, *.
Voicemail and short numbers?
Dial the short number, then # (e.g. 3311#). Codes like call divert work too, but there is no screen to show the reply.
Can it call only one number (e.g. for someone with dementia)?
Yes, on the 4G version. PIN-protected modes allow only speed dials and emergency calls, or call speed dial 1 as soon as the handset is lifted. See the manual, section 19.
Do I need a data plan? VoLTE?
No data plan needed for calls. A little data is only needed for the software update (see below). The 4G version supports VoLTE.
The battery runs out quickly.
Contact us and we'll help.
Redial?
Dial #/R instead of a number.
Where are the dial logo cards? How do I change them?
A full set comes in the box. Lift off the clear centre cover with a pin, swap the card and clip it back. Missing? We send them free.
It keeps ringing after I lift the handset.
In rare cases a knock jams the hook switch. Contact us and we help you free it, or repair it if it's still under warranty.
The phone becomes unreachable until I restart it.
Switch it off and on. If it happens again, run the software update (next question). If that fails, contact us.
Is there a software update?
Yes, for 4G models. Only run it if your phone has a problem. You need a SIM with mobile data: lift the handset and dial *00###*. If it fails, contact us.
Why does it ring three short times?
The battery is low. Charge it, or keep the phone on the charger.
It's dead or won't charge.
Check that the charge light comes on. Charge for 30 minutes, then switch it off and on. Still dead? Contact us and we'll help.
The charger plug doesn't fit.
New phones use USB-C and any 5 V USB charger. Older round-plug models: ask us for the right charger. Never use more than 5 V.
Speed dial doesn't save or calls the wrong number.
Follow the steps in the manual exactly. If it still fails, contact us.
Does it show caller ID or block calls?
No. Without a display there's no caller ID, call waiting or blocking. Ask your provider about call blocking.
Speakerphone, call recording or dual SIM?
No. One SIM slot, no hands-free and no recording. To make the handset louder, dial *06#9* for maximum volume.
How do I reset it?
Lift the handset and dial *08*. One ring confirms. This erases all settings, including speed dials. Works on 2G and 4G.
Can it share my smartphone's number?
Yes, with a MultiSIM for the same number from your provider. The first phone picked up gets the call.
Is mine 2G or 4G?
4G phones have a sticker underneath with the IMEI and "EG21-G". No sticker means 2G.
The handset is too heavy.
It holds an extra weight for an authentic feel. You can remove it with a screwdriver in 2 minutes.
