Opis 1921 cable – FAQ
What's in the box?
Phone, handset, short instruction sheet, phone cable and three socket adapters (Germany, UK, France). Other countries may need a different adapter; in Spain the cable plugs in directly. US versions come without adapters.
My phone doesn't ring, or rings only briefly.
The metal bell runs directly on the ringing signal from the line. Some routers, splitters and boxes send a weak, non-standard signal that only electronic ringers handle. Phones sold in Europe have a ringer circuit that fixes this. Older phones without it: in Europe we retrofit the circuit free of charge. E-mail support@opis-tech.com with your serial number (label under the phone) and your router model. US phones don't need the circuit.
Calls come in, but I can't dial out.
No setup is needed. Lift the handset: no dial tone means the dial or your line. Try another socket or line to see which.
Broken handset, spare part, or still faulty?
E-mail support@opis-tech.com with your invoice number. Under warranty, we send a replacement once the problem is confirmed.
The handset hook arrived broken.
Send us a photo. We send a new hook with a one-screw guide, or exchange the phone.
The Model C dial is stiff. Must I hold the phone?
Holding the base is normal for a candlestick. The dial should turn easily and return by itself. If not, contact us; under warranty we send a new dial.
What is it made of?
A birch wood body with real metal parts; only the rotary dial isn't metal. Model C also has some brass-painted plastic parts.
Does it work with my router, fibre or VoIP line?
Yes. Plug it into the router's analogue phone port (FON or TEL) and assign your number to that port. It can't use a LAN (RJ45) port.
My router has no phone port. What now?
Use an analogue telephone adapter (ATA) or a base station with a phone socket. Or choose a mobile model that takes a SIM card.
No dial tone. What's wrong?
The phone needs no setup. Check it's in the analogue port and that your router is set up for that port. Then try another phone on that port, and ours on another line.
Does it need power or batteries?
No. It runs on the phone line alone.
Can I make the bell louder or change the ring?
No. The real metal bell runs on the line's ringing signal, so its sound is fixed. The H/L switch underneath turns it on or off (not on the WallFon). The FunkyFon's electronic ringer switches between high and low.
Can I make the earpiece louder?
No, there's no amplifier; your line sets the volume. If it's very quiet, contact us.
It rings, but lifting the handset doesn't answer.
In rare cases a knock in transit jams the hook switch. Contact us and we help you free it, or repair it if it's still under warranty.
Crackling, humming or sound cutting out?
Check that all cables are plugged in firmly. Keep the cable away from power supplies and test the phone on another line. Still there? Contact us.
My rotary dial won't dial out, or dials wrong numbers.
Dial each digit: each should give a tone. If one doesn't, the dial needs replacing. If it's still under warranty, we send a new dial or repair it free.
Do phone menus ("press 1") work?
Yes. All Opis landlines dial with tones, so menus, voicemail and codes work. Rotary dials have * and # positions.
Is there redial?
No. Our cable phones (including the PushMeFon cable and WallFon cable) have no redial. All Opis mobiles do.
Is there an answering machine or caller ID?
No. Use your provider's or router's voicemail, or connect an analogue answering machine or caller-ID box before the phone.
Can I connect two phones to one line?
Use a separate phone port for each phone. Two metal bells on one port may ring weakly or not at all.
Does it work with Cell2Jack, MagicJack or 4G home-phone boxes?
It works if the box has an analogue phone port. Some send a weak ring signal, so the bell may not ring.
Is there a cordless or Wi-Fi version?
No. There's no cordless (DECT) or Wi-Fi version. Without a landline, choose a mobile model with a SIM card.
Can I use a longer phone cable or handset cord?
Yes. Any RJ11 phone cable fits. Handset cords use standard RJ10 plugs.
Will it work in the USA or Canada?
Yes. The RJ11 plug fits US and Canadian jacks directly.
